Signatures are required and you can specify an alternative delivery address to your billing address.

LeakSafe Solutions Ltd is registered in England (number 8060160). Our registered address is 91 Sutton Road, Maidstone, Kent ME15 9AD. Our office is at 9 Castle Dene, Maidstone ME14 2NH. Our VAT number is 141 4870 24.

Paypal obtain authorization for payment from you card issuer at the time you submit your order and once authorized payment will be taken from your credit/debit card. We reserve the right to cancel your order upon the failure of card authorization.

To purchase from the LeakSafe Solutions website you will need to register a number of details with us. We will require your first name and surname, your email address, a telephone number where we can contact you directly about your order, and your address and delivery address (if different) including accurate postcodes.

What information do we collect and how will we use it

If you have any questions about any aspects of this website please email us at

On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us. We will keep your information for as long as is reasonably necessary for these purposes.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).

PLEASE NOTE: your right to cancel is a different process to that of returning unwanted items for refund within the permitted time. If you only wish to return items for refund or exchange (rather than cancel your original order), this can be done through the normal process described within the Delivery & Returns section of our website. Nothing under these terms and conditions affects your statutory rights.

We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday). These details will only be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

LeakSafe work with a number of leading insurers, brokers and their clients to reduce the risk associated with water damage in their properties.

We try to make sure that all information on the website is accurate and correct at all times. We will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please let us know. However, because we take these steps we will not be liable to you for any errors on the website.

Mainland UK including Northern Ireland, Isle of Man, Jersey or Guernsey.

All prices and charges on the website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process. All prices are, unless otherwise stated, inclusive of VAT and other applicable UK taxes.

Our goods are dispatched by Royal Mail. Please allow 5-7 working days for delivery. Delivery is charged at £10.00.

The LeakSafe Solutions website is an internet based store, and therefore is unable to participate in the VAT Retail Export Scheme. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. Please contact your local customs office for further information before placing your order.

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email:

On receipt of your order, we will send you an Order Confirmation email to the email address which you have provided to us. We must receive full payment before we can accept it as an order. The Order Confirmation email will contain your order number and details of the goods ordered. An Order Despatch email will be sent when we despatch your product to you. We reserve the right to refuse any order prior to acceptance.

Your rights to return goods are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000, further details of which are in our Terms and Conditions.

We may on occasion notify you by e mail about changes to our terms and conditions, or other important changes to our website or our service.

You should bear in mind that buying products over the internet provides a different shopping experience to buying in-store.

LeakSafe Solutions reserves the right to change these Terms and Conditions at any time and any such change will be effective to all new orders once included in the text of these Terms and Conditions and published on the website.

PaylPal is a safer, faster, secure way to pay online – your financial details are never shared. Your payment details are never stored by LeakSafe Solutions Ltd

Welcome to the LeakSafe Solutions online store. Please read through our terms and conditions carefully before placing an order. By using our website you agree to be bound by the terms and conditions outlined below. Please also read our privacy statement regarding any personal information that you may provide us with.

Our website only accepts credit/debit card payments and our payments are processed by Paypal. You do not have to have a Paypal account to shop with us as Paypal also accepts the following cards:

You can choose to receive marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.

Order Processing Fulfillment Maidstone

All prices will remain in pounds with no local currency conversion. If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

LeakSafe Solutions delivers to all areas of the United Kingdom including Northern Ireland and all off-shore islands. If overseas customers would like information on Leaksafe products they should contact LeakSafe Solutions direct on for further information.

We believe shopping at is as secure as shopping in a store. In addition we respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them.

If you choose to receive our mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from, you can unsubscribe at any time by clicking "Unsubscribe" on any email we have sent to you. We will never sell your details to an unconnected third party for marketing purposes.